At Divine Expressions, we are committed to providing our customers with exceptional products and services. We understand that sometimes situations arise where returns, refunds, or replacements may be necessary. We have outlined our Returns and Refunds Policy below to ensure a hassle-free experience for our valued customers.

1. Returns Eligibility: You are eligible to request a return for a product purchased from Divine Expressions under the following circumstances:

• The product received is damaged, defective, or not as described on our website.
• The product is in an unused and undamaged condition.

2. Returns Procedure: If you wish to initiate a return, please follow these steps:

• Contact our customer support team at support@divineexpressions.in or call us at +917722013142 within 7 days of receiving the product.
• Provide your order details, product information, and the reason for the return.
• Our customer support team will guide you through the return process and provide you with a Return Authorization.
• Pack the product securely in its original packaging and include all accessories, manuals, and any other items that came with it, no refunds are accepted without an invoice.

3. Refunds: Once we receive and inspect the returned product, we will process your refund within 7 business days. The refund will be issued in the original payment method used for the purchase. Please note that it may take additional time for your bank or payment provider to process the refund.
4. Cancellation Policy: You may cancel your order within 24 hours of placing it. To cancel an order, please contact our customer support at support@divineexpressions.in or call us at +91 7722013142. If your order has not been shipped, we will process your cancellation and initiate a refund as per our refund policy. If your order has already been shipped, it will fall under the Returns and Refunds policy.
5. Replacements for Damaged Products: If your product arrives damaged due to shipping, we offer free replacements. Follow the same steps as mentioned under “Returns Procedure,” and indicate that you are requesting a replacement due to shipping damage. We will arrange for the damaged product to be picked up and a new product to be delivered to you.
6. Replacement for Damaged During Shipping: In cases where the product is damaged during shipping, Divine Expressions will provide a free replacement. Please ensure you notify us within 48 hours of receiving the damaged item. We may request additional information or photographs to assist in processing your replacement request.
7. Return Shipping Costs: For returns due to product defects, damages, or errors on our part, Divine Expressions will cover the return shipping costs. However, for returns initiated due to reasons other than the mentioned cases, customers will be responsible for the return shipping charges.
8. Exclusions: The following items are not eligible for returns unless they arrive in a damaged or defective condition:

• Custom-made or personalized products.
• Products with tampered or missing serial numbers.
• Products with missing accessories or packaging.

7. Contact Us: If, for any reason, You are not completely satisfied with any good or service that we provide, don’t hesitate to contact us and we will discuss any of the issues you are going through with our product.

Via Email: support@divineexpressions.in Via Phone Number: +917722013142 Via this Link: https://www.divineexpressions.in Via this Address: E16, Whispering Winds, Baner – Pashan Link Rd, Baner, Pune, Maharashtra Divine Expressions reserves the right to make changes to this Returns and Refunds Policy without prior notice. It is recommended to review this policy periodically to stay updated on any modifications. This policy was last updated on [09/08/2023]. Thank you for shopping with Divine Expressions. Your satisfaction is our priority.